Terms of Service

Important information: We do not sell or distribute any products that are in violation of the Dangerous Drugs Ordinance under Hong Kong Legislation. Specifically, we do not sell or distribute any products containing THC and its derivatives. The products listed on this website are not registered under the Pharmacy and Poisons Ordinance or the Chinese Medicine Ordinance. Any claim made for it has not been subject to evaluation for such registration.

These products are not intended to diagnose, treat, cure or prevent any disease. They are not for use by or sale to persons under the age of 18. The products should be used only as directed on the label. They should not be used if you are pregnant or nursing. Consult with a physician before use if you have a medical condition or use prescription medications. A Doctor's advice should be sought before using these and any supplemental dietary products. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law.

1. Scope

The following terms and conditions apply to all orders via our online store by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed. A business is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.

In relation to businesses, these General Terms and Conditions shall also apply to future business relations, without us having to refer to them again. If the business uses conflicting or supplementary General Terms and Conditions of Business, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

2. Contracting party, conclusion of contract

The purchase contract is concluded with RL Ventures Ltd.

By placing the products in our online store we make a binding offer to conclude a contract for these articles. You may initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order you will receive another confirmation by e-mail.

3. Contract language, contract text storage

The language available for the conclusion of the contract is English.

The text of the contract is not stored by us.

4. Delivery Terms

In addition to the indicated product prices, shipping costs may be incurred. You will find more detailed information about possible shipping costs during checkout.

We deliver only by shipping. A collection of the goods is unfortunately not possible.

5. Payment

In our store you can choose between the following payment methods:

Bank Transfer
If you choose this payment method, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit Card
When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

6. Ownership of goods sold

The goods remain our property until full payment is received.

For businesses the following applies additionally: We reserve the right of ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the goods in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

7. Returns

Unopened and unused products can be returned within 14 days of purchase by requesting a return shipping label from support@swissfx.hk. After the item has been received by our warehouse, the original purchase amount will be refunded back onto the selected payment method. 

8. Transportation Damages

For consumers:
If goods with obvious transport damages are delivered, please complain about such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.

For businesses:
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment. Among merchants, the obligation to examine and give notice of defects applies. If you omit the notification, the goods shall be deemed to have been approved, unless it is a defect that was not recognizable during the inspection. 

9. Claims

Unless expressly agreed otherwise, the statutory liability for defects shall apply.

The following applies to the purchase of used goods by consumers:
if the defect occurs after the expiry of one month from delivery of the goods, claims for defects are excluded. 

For businesses:
the limitation period for claims for defects in newly manufactured goods is one month from the transfer of ownership. The sale of used goods is carried out under exclusion of any warranty.

Customer service: You can contact our customer service for questions, complaints and objections by e-mail at support@swissfx.hk.

10. Disclaimer of Warranties, Limitation of Liability

We do not warrant, represent or guarantee that your use of our service will be uninterrupted, timely, safe or error-free. We do not guarantee that the results that may be obtained by using the service will be accurate or reliable. You agree that from time to time we may remove the service for an indefinite period of time without notice, or we may terminate the service at any time. You expressly agree that your use of or inability to use the Service is at your sole risk. The Service, and all products and services made available to you through the Service, are provided "as is" and "as available" for your use (unless expressly stated by us), without any representations, warranties or conditions of any kind , neither expressly nor implied, including any implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, shelf life, title and non-infringement of third party rights. In no event shall SWISS FX c/o RL Ventures Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special or consequential damage of any kind including, without limitation, lost profits, lost revenue, lost savings, data loss, replacement costs or similar damage, whether based on a contract, tort (including negligence), strict liability or otherwise, arising out of your use of the Service or any products obtained through the Service, or any other claim whatsoever in any way related to your use of the Service or any Product, including, but not limited to, errors or omissions in any content, or any loss or damage of any kind, which through the Use of the Service or any content (or product) published, transmitted or otherwise made available through the Service, even if advised of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those states or jurisdictions is limited to the maximum extent permitted by law.

11. Indemnity

You will indemnify and hold us and our subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (collectively, the “Indemnified Parties”) harmless from any breach of these Terms of Service by you, including any use of Content other than as expressly authorized in these Terms of Service. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, attorney’s fees and expert witness fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.

12. Severability

Should individual provisions of these Terms & Conditions contract be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, the validity of the rest of the Terms & Conditions shall not be affected.

13. Disclaimer

Our products sold at SwissFX.hk and elsewhere in Hong Kong are not registered under the Pharmacy and Poisons Ordinance or the Chinese Medicine Ordinance. Any claims made for them have not been subject to evaluation for such registration. The products are not intended to diagnose, treat, prevent or cure any diseases. All products sold on this website are THC-free and in compliance with the laws of Hong Kong.

14. Medical Information

The information on this site or other materials we may provide to you are designed for educational purposes only and are not intended to be a substitute for informed medical advice or care. This information should not be used to diagnose or treat any health problems or illnesses without consulting a doctor. If you are pregnant, nursing, taking medication, or have a medical condition, we suggest consulting with a physician before using any of our products.

15. Contact

We can be contacted via email at support@swissfx.hk if you have any questions about these Terms of Service. 

RL Ventures Ltd
20th Floor, Central Tower, 28 Queen’s Road Central
Central, Hong Kong
Company number: 2483016
Business Registration number: 67227803